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FAQ

Why working with us?

We specialized in converting designs into HTML for email so you do not have to spend hours and hours figuring out what works in different email clients. By working with us, you'll spend at least half of what you'll be spending on HTML Email development by having in house email developers or by working with another email coding company.

What fonts are safe for email?

Arial, Helvetica, Courier New, Impact, Lucida Console, Palatino Linotype, Trebuchet MS, Geneva, Arial Black, Comic Sans MS, Georgia, Lucida Sans Unicode, Lucida Grande, Times New Roman, Verdana, MS Serif.
Note:   We can integrated Google fonts or your own fonts(you would have to host them)
             If you do not use Safe Email Fonts, Google fonts or your own hosted fonts, the text won't be live text, it will be an image.
             Not all email clients support CSS so the font will default to a safe email font from the list above.



What is the minimum font size I can use in my design?

The minimum font size for email is 9px. If we use a lower font size, some email clients will convert it to 9px and it will break the design. We'll make the text an image if the font size is below 9px.


What are the difference between Fixed Layout, Responsive Layout and Slice and Dice?

Fixed email design (mobile-friendly) layout makes your markup of fixed width to correctly display your email in ALL email clients including Desktops, Webmail, Tablets and Phones. A Fixed Design email layout is readable & clickable no matter which size environment it is being read in. There is only one version (one HTML file) of the email, but the email scales to look great on both desktops and mobile devices. » View Example «

Responsive email design layout use media queries to render multiple layouts depending on the size of the screen the email is opened on. Responsive Design uses resolution of devices to decide the display. It correctly display your email in ALL email clients including Desktops, Webmail, Tablets and Phones. » View Example «

Slice & Dice is applied to designs where text can not be made live, therefore the text will be images. It look great on both desktops and mobile devices including Desktops, Webmail, Tablets and Phones.
» View Example «


How long it take to update the code if we have revisions?

It takes up to an hour. It's like having us in-house!


Are the emails displaying correctly in Outlook 2007 (125% dpi), 2010 (125% dpi) and 2013 (125% dpi) ?

Yes, they will display correctly in all email clients, including Outlook 2007 (125% dpi), Outlook 2010 (125% dpi) and Outlook 2013 (125% dpi). Due to the fact the new laptops come with the default 125% DPI and also some users had enabled desktop DPI scaling because of poor eyesight, we changed the way we code emails to accommodate them. Therefore all our emails will scale properly in all Outlooks at 125% DPI.


Is your HTML email code compatible with my email marketing service / content management system?

We develop the HTML email code so you can integrate it with ANY email client/content management system, to help you customize and reuse it. Here are some popular email clients you can use with our code: MailChimp, CampaignMonitor, ConstantContact, iContact, MyEmma, VerticalResponse, EmailBrain, JangoMail etc


Do you design emails?

Not yet.


What are the requirements for a HTML email?

Due to reduced CSS support on popular email applications and platforms, our HTML email coding utilizes table-based markup for layout with no background images along with in-line CSS code following CSS 1 and HTML 3.2 standards. Alternative specifications can be followed upon request. Before submitting an HTML email coding project, please be sure that your design accommodates these guidelines. If you have any questions or concerns about your design, feel free to contact us to review your design.


Do you offer discounts for bulk orders?

Yes, discounts for bulk orders are available. Contact us for a quote.


Do you offer revisions?

Yes, we offer unlimited revisions (based on same exact design).


Do you do a compatibility check?

Our HTML Code is compliant with 50+ email clients.
Note: If your email should be compliant with any other email client / program or email campaign application, please specify it in your notes or in an email, we will investigate its implementation possibility.


What types of files should I upload?

Supported File Types: PSD, AI, ESP, HTML with DIVS, JPEG, PNG, GIF, BMP, PDF, GS, TIFF, SVG, PNM, PMP, EPS, PS, ODT, DOC. The formats that we prefer are layered PSD/AI/ESP. While you can also send designs in JPEG, PNG, GIF, BMP and PDF formats, it wouldn't be possible to extract text from the images in such scenarios, therefore the text will be an image(slice and dice)


Where are you located?

Our company is located in Florida, USA. We work from 7:00 AM to 9:00 PM - US Eastern Time
Our development teams work 24/7



 
               

Want to get in touch?

Email us at contact@code4email.com
 –  Call us at 1-888-800-0824 (M-F 9:00am - 7:00pm US EST)
(Our development teams work 24/7)


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